SMS Messaging Consent & Privacy

Last updated: May 23, 2026

1. Who we are

Discovery ADO is a small business operating in Huntington Beach, California (USA). We provide a Google Review Automation service to local small businesses — including home services (plumbing, HVAC, landscaping, cleaning), professional services (accounting, legal, IT consulting), and health & wellness practices (med spas, dentists, chiropractors).

Contact: isaiah@discoveryado.com · 657-784-1023

2. The SMS program: what messages we send

On behalf of our client businesses, we send a one-time SMS to each of their existing customers asking them to leave a Google review for the business they recently purchased from. A typical message looks like:

Messages are transactional (one per customer, related to a completed service) — not marketing or promotional. Customers do not receive recurring or unsolicited messages.

3. How consumers consent to receive messages

Consent is established through the existing business relationship between our client and the recipient. Specifically:

• The recipient has previously purchased a product or service from our client business.
• The recipient provided their mobile phone number directly to our client during the purchase, service appointment, intake form, invoice, or quote process.
• Our client provides recipients with notice (verbal at point of sale, on intake forms, on invoices, or via a privacy policy on the client's website) that their contact information may be used for post-service follow-up, including review requests.
• Our client maintains an opt-out / do-not-contact list and excludes any customer who has previously opted out.

We require all client businesses to confirm in writing during onboarding that their customer list complies with these consent standards before we begin sending.

4. How to opt out

Recipients can opt out at any time by:

• Replying STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any SMS — this immediately and permanently removes the recipient from all future messaging.
• Emailing isaiah@discoveryado.com with the request and the phone number to remove.
• Calling 657-784-1023.

Once opted out, the recipient will receive a single confirmation message ("You have been unsubscribed and will receive no further messages.") and no additional SMS.

5. Message frequency & cost

Each recipient typically receives one SMS per business per service. We do not send recurring, promotional, or marketing campaigns. Message and data rates may apply from the recipient's mobile carrier. Discovery ADO does not charge recipients for messages.

6. Help & support

Recipients can reply HELP to any SMS for support information. They will receive an automated reply with our contact information (email + phone above).

7. Privacy & data handling

Discovery ADO collects only the data necessary to deliver the SMS:

• First name (used to personalize the message)
• Mobile phone number (used to deliver the SMS)
• The name of the client business that uploaded the contact
• Date the message was sent and message delivery status

We do not sell, rent, or share recipient data with any third party except our SMS delivery provider (Twilio) for the sole purpose of message delivery. Recipient data is deleted upon opt-out or upon termination of our service agreement with the client business.

8. Compliance

Discovery ADO operates this SMS program in accordance with:

• The Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles & Best Practices
• The carrier requirements of AT&T, T-Mobile, Verizon, and other major US carriers
• Twilio's Acceptable Use Policy and A2P 10DLC requirements

9. Changes to this policy

We may update this page from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our service constitutes acceptance of the most current version.

10. Contact us

Questions about this policy or about an SMS you received?

Discovery ADO
Huntington Beach, California, USA
Email: isaiah@discoveryado.com
Phone: 657-784-1023