Privacy Policy

This Privacy Policy explains how Discovery ADO ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit discoveryado.com or use any of our services. It applies to all visitors and customers regardless of location.

1. Information We Collect

Information you provide directly

• Audit request forms: name, email, website URL, phone numbers, and any notes you choose to submit
• SMS consent forms: phone number and opt-in confirmation
• Email correspondence: any information you send us by email
• Payment information: processed by our payment processor; we do not store full card numbers

Information collected automatically

• Analytics data: pages viewed, time on site, referring source, device and browser type, approximate location (city-level)
• Visitor identification: we may use reverse-IP services (such as HubSpot or similar) to identify the company associated with corporate IP addresses for B2B marketing purposes
• Cookies and similar technologies: see our Cookie Policy
• Marketing pixels: Meta (Facebook) Pixel for retargeting

2. How We Use Your Information

• To deliver the services you request (audits, consultations, ongoing optimization)
• To respond to your inquiries
• To send you SMS / email updates if you opted in
• To improve our website and services
• To prevent fraud and enforce our Terms
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information only in these circumstances:

• Service providers who help us operate (hosting via Netlify, email via our email provider, CRM via HubSpot, analytics via Google, payment processing via Stripe, SMS via Twilio)
• Legal requirements when required by law, court order, or to protect our rights
• Business transfers if Discovery ADO is acquired or merged

4. Your Rights

If you are in California (CCPA / CPRA)

You have the right to:

• Know what personal information we have collected
• Delete your personal information
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of personal information (we do not sell, but you may opt out of advertising-related sharing)
• Non-discrimination for exercising these rights

To exercise these rights, email isaiah@discoveryado.com with subject line "CCPA Request."

If you are in the EU / UK (GDPR / UK GDPR)

You have the right to access, rectify, erase, restrict processing, port your data, and object to processing. To exercise these rights, email isaiah@discoveryado.com. You also have the right to lodge a complaint with your data protection authority.

5. Cookies

We use cookies for essential site functionality, analytics, and (with your consent) marketing. See our full Cookie Policy for the categories used and how to control them.

6. Data Retention

We retain personal information for as long as needed to provide our services and for legitimate business purposes (legal compliance, fraud prevention, dispute resolution). Audit requests are retained for 24 months. Email correspondence is retained for the duration of the business relationship plus 7 years for tax/accounting purposes.

7. Children

Our services are not directed to individuals under 16. We do not knowingly collect information from children. If you believe a child has provided us information, contact us at isaiah@discoveryado.com and we will delete it.

8. Security

We use commercially reasonable security measures including encryption in transit (HTTPS), access controls, and limiting personal information to what is necessary. No system is 100% secure; we cannot guarantee absolute security.

9. International Users

Discovery ADO is based in California, USA. If you access our services from outside the US, your information will be transferred to and processed in the US. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date. Material changes will be communicated via email or prominent notice on the site.